Refund & Returns Policy
Welcome to GGRAPH. Please read our Refund & Returns Policy carefully before purchasing any membership, subscription, or digital access from our platform.
1. Digital Access Policy
GGRAPH provides access to professional DJ playlists, performance-ready digital content, artist collections, and membership-based services. Since all products and services are delivered digitally, no physical items are shipped.
2. No Return Policy
Due to the nature of digital products and instant access delivery, returned items or exchanges are not applicable once access has been successfully granted.
3. Refund Eligibility
Refund requests may only be considered under the following conditions: ⦿ Duplicate payment made accidentally ⦿ Technical issue preventing access after successful payment ⦿ Incorrect billing caused by a system error ⦿ Membership access not activated within a reasonable timeframe. All eligible refund requests must be submitted within 48 hours of purchase.
4. Non-Refundable Situations
Refunds will generally not be provided for: ⦿ Change of mind after purchase ⦿ Lack of usage ⦿ Failure to read product or membership details ⦿ Account suspension caused by policy violations ⦿ Sharing or misuse of membership access ⦿ Compatibility issues with third-party software or devices
5. Membership & Access Responsibility
Users are responsible for maintaining the confidentiality of their account credentials. Unauthorized sharing, redistribution, or misuse of premium access may result in suspension without refund.
6. Payment Security
All payments are processed through trusted and secure third-party payment gateways. GGRAPH does not store card, banking, or UPI credentials on its servers.
7. Contact for Billing Issues
If you experience any billing or payment-related issue, please contact our support team through the official contact channels available on the website.
8. Policy Updates
GGRAPH may update or modify this Refund & Returns Policy at any time without prior notice. Updated versions will be published on this page.
Last Updated : April 2026
If you have any questions regarding this Refund & Returns Policy, you may contact us through our official support channels available on the website.